Terms & Conditions

Please be aware of our terms and conditions before purchasing from our website.

Orders are dispatched from our store in Williamstown daily using Australia Post
Standard Shipping - is a flat rate of $14.95 AUD for orders under $150.00
Express Shipping - is a flat rate of $19.95 AUD for all orders
Free Standard delivery applies to full price orders over $150.00 
*All shipping costs are applied to items in Clearance Outlet*
Delivery times
Standard delivery: 3-5 business days
Express Shipping: 1-3 business days*
Delivery times do not include packing and handling. Please note delays occur during public holidays and peak seasons. We cannot accept responsibility for delays in delivery due to unforeseen circumstances.
It is your responsibility to provide an accurate delivery address and contact details, including phone number.
*We do NOT offer next day delivery.
All orders will be processed, packed and shipped the next business day after an order is placed . By choosing Express Shipping only guarantees your order will be sent Express with Australia Post at the time your order is sent.

We offer a 100% peace of mind return policy. If you would like to return or exchange your item/s we are happy to process a store credit or exchange for you.
Please ensure you meet the below criteria to be eligible to make a return:

  • Items must be returned within 14 days of purchase.
  • The returned items must be unworn, unwashed and in otherwise unused condition, with all original labels and tags attached.
  • The returned items must not be earrings, sale and stock clearance items.

Once you have deemed yourself eligible to return your item/s, please use the email associated with your online order to login and request a return.

Click here to begin return.

The cost of return shipping costs for exchanges and other returns is at the customer’s expense, unless deemed faulty. The Gravel Yard will not be responsible for goods damaged in return transit.
If the item/s returned does not meet our Return Policy it will be sent back to you, to the original shipping address from your order.
Returns will be issued for refund if the goods are faulty.
Under Australian Consumer Law we are not required to provide a refund if you change your mind or make the wrong selection. If an item fails to meet consumer guarantee, you have the right to ask for a repair, replacement or refund under the Australian Consumer Law.

We strongly recommend the returned merchandise is sent via Australia Post registered mail to ensure the return is received by us. The Gravel Yard will not be responsible for any items lost in transit. All returns must be packaged appropriately so the clothing is protected. Delivery costs of the return are at your expense we will not provide a refund for any postage fees paid.